Service improvements

Southend-on-Sea City Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Southend-on-Sea City Council as a CSV file.

  • Southend-on-Sea City Council (22 017 838)

    Category: Housing Date: 27-Jun-2024

    Summary

    Miss X complained the Council failed to properly consider her circumstances and supporting evidence when assessing her housing priority. She also said the Council restricted her housing options. We have not found the Council at fault for how it considered Miss X’s housing circumstances and supporting evidence. We have found the Council at fault for a delay in completing its review of Miss X’s housing priority. We have found the Council at fault for errors in its allocations system, which led to Miss X being wrongly restricted from bidding on properties that met her housing needs. We have also found the Council at fault for its communication about this issue. We have made recommendations for the Council to remedy the injustice caused and to improve its services.

    Service improvements

    The Council will prepare an action plan setting out how it will check its partner landlords are aware of how to correctly advertise properties on its choice-based lettings system, and how it will ensure this is happening. The Council will share its action plan with the Ombudsman.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings