Service improvements

Southend-on-Sea City Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Southend-on-Sea City Council as a CSV file.

  • Southend-on-Sea City Council (21 011 337)

    Category: Housing Date: 30-May-2022

    Summary

    We will not investigate this complaint about the Council’s investigation into whether a landlord was a fit and proper person to operate a house in multiple occupation. This is because Mr X has not been caused an injustice as a result of the actions of the Council.

    Service improvements

    Review the back log of private sector housing cases the Council has to investigate and look to see what measures it can put in place to reduce this.Ensure there are measures in place to keep individuals updated about their cases when there is a delay in investigating.

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