Service improvements

Southend-on-Sea City Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Southend-on-Sea City Council (24 007 529)

Category: Children's care services Date: 25-Mar-2025

Summary

Miss X complained the Council failed to take action to protect her child. She says this meant her and her child missed intervention and support. We find fault with the Council for failing to identify suitable remedies for Miss X during the statutory complaints process. The Council has agreed to pay a financial remedy to Miss X for distress.

Service improvements

The Council has agreed to remind staff of the importance of accurate recording keeping and the important role this plays in decision making during casework, but also during complaint handling.

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