Service improvements

Southend-on-Sea City Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Southend-on-Sea City Council as a CSV file.

  • Southend-on-Sea City Council (20 010 865)

    Category: Children's care services Date: 03-Mar-2022

    Summary

    Ms X complained the Council did not provide appropriate support to meet her child, Y’s, needs. She said it also did not complete a parent carer assessment with her and about poor complaint handling. There was no fault in how the Council assessed Y’s needs and decided they were not eligible for social support. However, it failed to refer them for a mentor as agreed, did not complete an adequate parent carer assessment with Ms X and delayed investigating her complaint. The Council will offer to refer Y for a mentor if still appropriate, complete a parent carer assessment with Ms X and pay Ms X £200 in acknowledgement of the frustration and uncertainty caused.

    Service improvements

    The Council will review how it completes parent carer assessments. It will ensure it appropriately assesses the needs of parents as carers and records its consideration of the parents needs and any agreed support.

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