Service improvements

Southend-on-Sea City Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Southend-on-Sea City Council as a CSV file.

  • Southend-on-Sea City Council (20 005 109)

    Category: Adult care services Date: 28-Jul-2021

    Summary

    The Council failed to coordinate some aspects of Mr Y’s transition from education into adult services. There is evidence of delay, confusion, and poor communication in the assessment process. This caused Mr Y and his father avoidable frustration and uncertainty.

    Service improvements

    The Council has agreed take action to improve its procedures around transition planning. The Council will remind its senior managers and officers of the requirements of the Care Act and the Special educational needs and disability code of practice. The Council could do so either through staff training or producing a clear process map/procedure for its officers to follow when planning for the transition of a service user with an EHC Plan into adult social care.

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