Case Ref: 24 001 918 Category: Planning Sub Category: Planning applications

• The Council will remind its planning officers of its complaints policy and ensure that they understand the process for acknowledging and handling complaints.

Case Ref: 20 012 583 Category: Environment and regulation Sub Category: Refuse and recycling

• Review the way it responds to refuse complaints, ensuring that it follows its own complaints policy and provides responses to complaints within its published timeframes.
• Look into why reports of missed collections were not dealt with sooner, given the Council were passing reports onto its contractor. It should assess whether any issues relating to this are still outstanding.

Case Ref: 19 017 720 Category: Planning Sub Category: Enforcement

• Remind staff to respond to requests for information in a timely manner and to ensure target timescales for responding to complaints are met.

Case Ref: 19 009 011 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council should continue with the implementation of a new procedure for dealing with waste bins not stored on the owners' property and inform the Ombudsman of the outcome.
• The Council should review its complaint handling procedure.