Case Ref: 24 001 918 Category: Planning Sub Category: Planning applications

• The Council will remind its planning officers of its complaints policy and ensure that they understand the process for acknowledging and handling complaints.

Case Ref: 20 012 583 Category: Environment and regulation Sub Category: Refuse and recycling

• Review the way it responds to refuse complaints, ensuring that it follows its own complaints policy and provides responses to complaints within its published timeframes.
• Look into why reports of missed collections were not dealt with sooner, given the Council were passing reports onto its contractor. It should assess whether any issues relating to this are still outstanding.