Service improvements

Somerset County Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Somerset County Council as a CSV file.

  • Somerset County Council (21 007 871)

    Category: Transport and highways Date: 05-May-2022

    Summary

    Mr C complains the Council failed to properly maintain a drainage system causing his pond to silt up. We have found fault by the Council in its complaint handling and in the time taken to confirm it was responsible for the drainage system. We consider the agreed action of an apology, £300 and actions the Council has already agreed about maintenance of the drainage system provide a suitable remedy.

    Service improvements

    The Council will review its complaints procedure and staff guidance to ensure formal complaints complete the Council’s complaints procedure.

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