Service improvements

Somerset County Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 11 - 11 of 11 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Somerset County Council as a CSV file.

  • Somerset County Council (21 004 521)

    Category: Education Date: 28-Apr-2022

    Summary

    Mrs C complained the Council delayed in providing her son with an Education, Health and Social Care Plan naming a suitable school. Also, that it failed to provide him with suitable education while she appealed the content of that plan. We uphold a complaint the Council took too long to finalise the plan. This delay caused both Mrs C and her son injustice. The Council accepts this finding and at the end of this statement we set out the action it agreed to remedy that injustice. The statement also explains why we are unable to investigate or uphold other parts of Mrs C’s complaint.

    Service improvements

    The Council agreed to issue a reminder to all relevant staff of the timescales they must work to in completing an Education, Health and Care Plan needs assessment where the decision to initiate such an assessment is made by a Special Educational Needs and Disability Tribunal. These are shorter than when the Council agrees to such an assessment on its own initiative.

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