Service improvements

Somerset County Council

Showing service improvements between 1 April 2021 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Somerset County Council as a CSV file.

  • Somerset County Council (22 017 441)

    Category: Children's care services Date: 18-Oct-2023

    Summary

    Mr X complains the Council failed to support him through the Special Guardianship process. We find fault with the Council for failing to follow the Statutory Complaints procedure. We have agreed service improvements with the Council and a symbolic payment to Mr X for his time and trouble.

    Service improvements

    The Council will review its procedures for handling statutory complaints about children's services.The Council will remind relevant staff by training or other means the importance of following the correct complaints procedure, and to adhere to the timescales of them.The Council will inform all special guardians of the new web site it is setting up solely for them. This will be by email and in the quarterly newsletter.

  • Somerset County Council (22 003 345)

    Category: Children's care services Date: 17-Mar-2023

    Summary

    Mr and Mrs X complained the Council delayed completing a carer’s assessment which in turn meant they missed out on over a year of respite support. The Council delayed completing the carers’ assessment by 14 months. It agreed to pay Mr and Mrs X a total of £1000 to acknowledge the distress, frustration, loss of respite and time and trouble caused to them. It will also ensure its managers are aware of their responsibility to have sufficient oversight of allocated carer’s assessments.

    Service improvements

    The Council will ensure managers are aware of their responsibility to have sufficient oversight of allocated parent carer's assessments to ensure they are completed in a timely manner. Managers should also ensure staff completing the assessments fully consider the needs of the parent carer and what things or services it could offer to make looking a child easier.

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