The Council will review its procedures for handling statutory complaints about children's services.The Council will remind relevant staff by training or other means the importance of following the correct complaints procedure, and to adhere to the timescales of them.The Council will inform all special guardians of the new web site it is setting up solely for them. This will be by email and in the quarterly newsletter.

The Council will ensure managers are aware of their responsibility to have sufficient oversight of allocated parent carer's assessments to ensure they are completed in a timely manner. Managers should also ensure staff completing the assessments fully consider the needs of the parent carer and what things or services it could offer to make looking a child easier.

the Council has agreed to make the following service improvements: review potentially similarly affected cases where the same Chair had chaired the Initial Child Protection Conference between January and June 2019review all relevant guidance to staff on possible Child Protection Conference outcomes to ensure guidance on how each of the three possible outcomes should be considered is harmonisedreview it policies on Child Protection Conferences and Section 47 Enquiries under the Children Act 1989 to make sure it is clear to staff when key decisions should be put in writing and/or communicated verbally to the child’s parents/guardians with full reasons for any decision madereview its complaints handling process, particularly regarding Child Protection Conferences, to ensure clear information is given to staff on assessing injustice when fault is found and awarding appropriate remedies for thisshare this decision with relevant staff.