Remind staff about the importance of providing all relevant information about a person’s needs when commissioning care and of providing an assessment and support plan.Remind staff about reviewing support packages within the statutory timescales and when a person’s circumstances change.Ensure staff supporting people with autism via commissioned services are appropriately trained in autism.Through contract monitoring with Lifeways ensure processes are in place so: -1. assessments and support plans are in place for service users;2. staff are aware and complete risk assessments when they are needed;3. staff are aware of when to complete incident reports and the forms used are fit for purpose;4. systems are in place so staff are aware and can use behavioural support tools effectively;5. there are consistent contracts in place which outline the steps needed before someone is given notice.Review the Council’s contracting in general to ensure as far as possible contracts are in place and are routinely reviewed so they are consistent in how and when care providers can give notice. This may involve considering and reminding departments of their responsibilities towards contract compliance and the way they are interlinked. Once this is completed remind staff about the notice period required and the steps organisations need to take before they can evict someone.

The Council has agreed to review its procedures to ensure: those awaiting adaptations are informed of the likely timescales involved and any possible delays;officers keep in regular contact with all those awaiting a Disabled Facilities Grant for housing adaptations. It will aim to provide them with an update on progress every two months; and officers maintain accurate records of contact with applicants.