Service improvements

Solihull Metropolitan Borough Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Solihull Metropolitan Borough Council as a CSV file.

  • Solihull Metropolitan Borough Council (21 002 921)

    Category: Education Date: 30-Mar-2022

    Summary

    there was some fault by the Council in relation to the matters complained about in the form of a failure to update written care plans and delays in the complaints handling process. The Council will take the agreed action to recognise the injustice these caused and to ensure that such faults do not recur

    Service improvements

    To ensure that the delays in the statutory complaint handling identified in this complaint do not occur in the handling of future complaint the Council will provide evidence that it will ensure that it has a process in place which ensures that statutory timescales are met at stage 2 of the complaints procedure.The Council will also provide us with evidence that social work staff are reminded of the need to update care plans if necessary following review meetings or other changes.

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