Service improvements

Solihull Metropolitan Borough Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Solihull Metropolitan Borough Council as a CSV file.

  • Solihull Metropolitan Borough Council (24 019 395)

    Category: Adult care services Date: 05-Mar-2026

    Summary

    Mrs B complained about the standards of care her mother Mrs X, received at a care home. The Council was at fault. The care provider failed to carry out some of Mrs X’s care in line with her care plan and kept poor and inaccurate records. This caused distress, frustration and uncertainty about the care Mrs X received. The Council will apologise and make a symbolic payment to Mrs B to remedy the injustice caused. It agreed to carry out service improvements with the care provider.

    Service improvements

    The Council will provide an update on the care providers compliance with the care providers improvement/action plan from November 2025 to date. If the Council has carried out any visits/inspections since then it will provide a copy of the report.The Council will ensure the provider has procedures in place to refer all complaints about care, which the Council has commissioned, to the Council for it to investigate under its own complaint procedures.

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