Service improvements

Solihull Metropolitan Borough Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Solihull Metropolitan Borough Council (24 017 327)

Category: Education Date: 14-Apr-2026

Summary

The Council was at fault. It failed to put alternative provision in place for Ms X’s child, Y between January and March 2024 and failed to ensure Y received an education and their specialist provision in line with their Education, Health and Care (EHC) Plan between March 2024 and February 2025. The Council has already provided a partial remedy for its failings which caused Y to miss education between March 2024 and February 2025. The Council agreed to apologise and make a further payment to also remedy Y’s loss of education between January and March 2024. The Council also agreed to take action to improve its service.

Service improvements

The Council have agreed to create an Action Plan demonstrating how they will ensure officers are aware of how to meet the Council’s statutory duties under sections 19 and 42 when a child, including those with an EHC Plan, is not attending school. It should ensure the action plan includes recording decisions, actions, and communication to ensure transparency and accountability.

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