There are 4 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Solihull Metropolitan Borough Council (23 020 380)
Statement Upheld Disabled facilities grants 15-Jul-2024
Summary: We will not investigate Miss X’s complaint about how the Council responded to her request for a disabled facilities grant. The Council has already apologised for incorrect advice it provided in a telephone call. Further investigation would not lead to a different outcome. There is also not enough evidence of fault in the Council’s decision Miss X is not eligible for the grant to justify our involvement.
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Solihull Metropolitan Borough Council (24 004 304)
Statement Upheld Domiciliary care 18-Aug-2024
Summary: We will not investigate this complaint about a care provider. We could not achieve anything meaningful by investigating the complaint, as the Care Provider has already provided satisfactory remedies and made service improvements where appropriate.
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Solihull Metropolitan Borough Council (24 008 038)
Statement Upheld Council tax 13-Oct-2024
Summary: We will not investigate this complaint about the Council demanding council tax from Mr X. This is mainly because the Council has now put matters right adequately.
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Solihull Metropolitan Borough Council (24 016 406)
Statement Upheld Refuse and recycling 24-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council leaving refuse bins on her drive. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.