The Council will review its procedures to ensure care assessments are completed within a reasonable timescale and that identified eligible needs are met without unnecessary delay.The Council will remind relevant staff of the Council’s duties under the Care Act 2014 and associated statutory guidance, particularly the duty to meet eligible needs and the importance of keeping care and support arrangements under review.

The Council will remind the Care Home of its statutory obligation to retain care records of its residents.The Council will work with the Care Home to ensure that all Medication Administration Record chart and repositioning records are accurately recorded and legible.The Council will review its complaint-handling procedures for commissioned care homes to ensure that responses are not solely based on information provided by care providers, and that any information gaps are promptly identified and addressed.