Case Ref: 25 000 056 Category: Housing Sub Category: Allocations

• Within four-weeks of our final decision the Council will:- Remind Reviewing Officers to ensure that reviews are carried outwithin eight weeks.

Case Ref: 24 019 828 Category: Children's care services Sub Category: Fostering

• Young people who were previously looked after children can remain with their former foster carers after their eighteenth birthday under a staying put arrangement. Councils have a duty to monitor these arrangements and to provide assistance and support, including financial support. These duties continue until the young person is 21. The Council agreed to review the current staying put policy to consider adding that all decisions made about an agreement should be confirmed to all concerned in writing.

Case Ref: 24 017 244 Category: Children's care services Sub Category: Child protection

• Provide evidence that it has published two information leaflets which provide information on the care process.
• The Council will provide us with an action plan on how it will improve complaint handling times.

Case Ref: 24 016 111 Category: Housing Sub Category: Private housing

• detail what the Council will do to ensure private housing disrepair cases are progressed in a timely manner

Case Ref: 24 011 611 Category: Education Sub Category: Special educational needs

• The Council has agreed to remind relevant staff in its special educational needs team that it is the irresponsibility to ensure occupational therapy provision, and any other provision in section F of the Education, Health and Care Plan is delivered, and this is not delegable to the NHS or any other third party organisations.

Case Ref: 24 010 548 Category: Adult care services Sub Category: Charging

• The Council should review further with the care provider why carers are, at times, logging into care visits prior to their arrival at a given property. They should review the requirements of the contract and consider implementing the requirement to log into properties using the service users telephone or a chip kept at the property. It should write to us to explain the action it will take to address this.

Case Ref: 24 005 127 Category: Adult care services Sub Category: Safeguarding

• The Council will issue a staff briefing to remind Council and Hallam24 Healthcare staff, where relevant, of the importance of:•reassessing and completing reviews of care plans in a timely manner;•following care plans; and•raising concerns about care plan tasks when necessary to avoid tasks being uncompleted.This will help to ensure all care needs of service users are met and reviewed in a timely manner, without delay.
• The Council will provide staff training about good communication when making and communicating decisions to service users. This will help to ensure clarity and avoid confusion when the Council is making and communicating decisions to service users.

Case Ref: 24 005 015 Category: Environment and regulation Sub Category: Refuse and recycling

• The Council will remind all waste management staff, including managers, what its waste management policy is. Specifically, that its policy says supported living waste is classed as domestic waste and is therefore eligible for free domestic waste collections.

Case Ref: 24 002 665 Category: Children's care services Sub Category: Child protection

• During our assessment the Council accepted that it should have investigated this complaint jointly with an NHS Trust. The Council said its complaints manager would review the Council's protocols for joint complaint handling with a view to ensuring that future opportunities for joint working are not missed.

Case Ref: 24 002 326 Category: Benefits and tax Sub Category: Council tax support

• The Council agree to review its process, including any standard or template letters, for responding to council tax reductions reviews to ensure it informs people of their rights to appeal relevant decisions to the Valuation Tribunal.