Service improvements

Sheffield City Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Sheffield City Council as a CSV file.

  • Sheffield City Council (21 003 003)

    Category: Housing Date: 26-May-2022

    Summary

    Miss X complains about the Council’s failure to resolve disrepair problems with her temporary accommodation year, its decision to end its homelessness duty and failure to take account of her disability and vulnerability. There was fault in the Council’s handling, some of which has caused Miss X injustice. The Council has agreed to apologise and make a payment to Miss X. It will also provide further training and guidance to relevant staff on the importance of offering and making reasonable adjustments.

    Service improvements

    Training for all relevant staff about the Council's public sector equality duty and the importance of asking about and making reasonable adjustmentswritten guidance for all relevant staff on reasonable adjustments, including how to seek information and examples of adjustments that can be madereview and amend existing staff procedures and applications forms to ensure questions about reasonable adjustments are imbedded in the process when a person approaches the Council as homeless or in need of housing. Revised procedures should include methods for ensuring any reasonable adjustments are clearly recorded and consistently provided.

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