Service improvements

Sheffield City Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 5 of 5 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Sheffield City Council as a CSV file.

  • Sheffield City Council (22 000 694)

    Category: Education Date: 03-Oct-2022

    Summary

    There was fault by the Council. There were administrative errors and delays sending a final Education, Health and Care plan after mediation. There were also delays referring child Y for home tuition, which meant she spent 7 months with no formal education. Finalising the Education, Health and Care plan, reviewing procedures and making a payment to Y and Mrs X remedies the injustice.

    Service improvements

    The Council should review its procedures to ensure that administrative errors (such as sending the wrong documents) do not recur.

  • Sheffield City Council (21 018 782)

    Category: Education Date: 29-Nov-2022

    Summary

    Mrs X complained the Council delayed its review of her daughter’s EHCP, delayed notifying her right of appeal and failed to arrange all the educational provision specified, resulting in missed education and distress. We found the Council at fault. We recommended it apologise, pay £1000 for distress, pay £5200 for missed provision; fund provision that remains outstanding and; provide training to staff to prevent recurrence.

    Service improvements

    The Council will provide training or guidance to staff working in Children’s Services on the Council’s statutory duties, including timescales for the Education Health and Care plan review process; notifying rights of appeal with a final Education Health and Care plan and the duty to secure section f provision (educational provision outlined in the Education Health and Care plan).

  • Sheffield City Council (21 010 289)

    Category: Education Date: 31-Aug-2022

    Summary

    Miss H complains the Council and Trust significantly delayed her son J’s Education, Health and Care Plan annual review, and J did not receive the 1-1 speech and language therapy sessions in his plan. There was fault by the Council and Trust. There were long delays in the annual review process, and in the response to Miss H’s complaint. The Council failed to ensure J received the speech and language education provision in his plan. This has caused an injustice as J has missed out on educational provision in his plan, and Miss H has suffered stress and upset. The Council and Trust have agreed to apologise, pay a financial remedy to Miss H, complete the annual review and make improvements to their services.

    Service improvements

    The Council will review its processes to ensure it amends and issues Education Health and Care Plans (EHC Plans) following an annual review in line with statutory timescales and the requirements of the SEND Code of Practice. It will also review its procedures for carrying out interim / emergency reviews of EHC Plans, in line with the requirements of the Code.The Council will ensure it has a mechanism in place to check provision specified in an Education Health and Care Plan (EHC Plan) is arranged from the start of a new or amended plan. It will also review sources of Speech and Language Therapy (SALT) services and develop a plan to ensure it can commission SALT therapies needed to support the EHC Plans it maintains.The Council will explain the work completed with the Integrated Care Board and Children’s Hospital and other partners to review Speech and Language Therapy (SALT) services across the city, to ensure there is adequate high-quality support for all children who need SALT input. The Council will also submit a report on this to the relevant council scrutiny committee.

  • Sheffield City Council (21 009 789)

    Category: Education Date: 13-Apr-2022

    Summary

    Mr X complained about the outcome of his home to school transport appeal for his son, which is causing the family financial difficulty. We find the Council is at fault. The Council’s appeal panel failed to consider all the evidence Mr X provided. We recommended it apologise to Mr X and offer him a fresh appeal hearing.

    Service improvements

    The Council will remind the school transport appeal panel that its decision notice needs to include reference to all the evidence considered.

  • Sheffield City Council (21 000 853)

    Category: Education Date: 01-Nov-2022

    Summary

    We found fault by the Council on Mrs J’s complaint about its failure to reach a decision on whether to issue her son with an Education, health, and care plan within statutory timescales. The Council failed to reach its decision and notify Mrs J of it within the timescale. It also failed to deal with her complaint properly. The agreed action remedies the injustice caused.

    Service improvements

    The Council agreed to look at why there was a failure to deal with the complaint sent in April 2021 properly and promptly.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings