Service improvements

Sheffield City Council

Showing service improvements between 1 April 2021 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 11 - 12 of 12 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Sheffield City Council as a CSV file.

  • Sheffield City Council (21 009 789)

    Category: Education Date: 13-Apr-2022

    Summary

    Mr X complained about the outcome of his home to school transport appeal for his son, which is causing the family financial difficulty. We find the Council is at fault. The Council’s appeal panel failed to consider all the evidence Mr X provided. We recommended it apologise to Mr X and offer him a fresh appeal hearing.

    Service improvements

    The Council will remind the school transport appeal panel that its decision notice needs to include reference to all the evidence considered.

  • Sheffield City Council (21 000 853)

    Category: Education Date: 01-Nov-2022

    Summary

    We found fault by the Council on Mrs J’s complaint about its failure to reach a decision on whether to issue her son with an Education, health, and care plan within statutory timescales. The Council failed to reach its decision and notify Mrs J of it within the timescale. It also failed to deal with her complaint properly. The agreed action remedies the injustice caused.

    Service improvements

    The Council agreed to look at why there was a failure to deal with the complaint sent in April 2021 properly and promptly.

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