Service improvements

Sheffield City Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Sheffield City Council as a CSV file.

  • Sheffield City Council (24 019 828)

    Category: Children's care services Date: 21-Nov-2025

    Summary

    Ms X complains about the way the Council dealt with a staying put arrangement. The Council was at fault for failing to explain the financial aspect of the staying put arrangement, poor communication and delaying in making payments. This caused Ms X distress, frustration and uncertainty. The Council has agreed to apologise, make a payment to Ms X and make service improvements.

    Service improvements

    Young people who were previously looked after children can remain with their former foster carers after their eighteenth birthday under a staying put arrangement. Councils have a duty to monitor these arrangements and to provide assistance and support, including financial support. These duties continue until the young person is 21. The Council agreed to review the current staying put policy to consider adding that all decisions made about an agreement should be confirmed to all concerned in writing.

  • Sheffield City Council (24 017 244)

    Category: Children's care services Date: 30-Nov-2025

    Summary

    Ms X complains about the way the Council dealt with the care of her children. The Council was at fault for the Investigating Officer failing to consider information when they said they would, failing to clarify at stage three of the complaint procedure its view on whether it could investigate human rights matters, delaying in completing the complaint procedure and delaying in completing some of the agreed remedies. This caused Ms X and her children distress, frustration and uncertainty. The Council has agreed to apologise, make a payment to Ms X and the children, and send us an action plan on how it will improve complaint handling times.

    Service improvements

    Provide evidence that it has published two information leaflets which provide information on the care process.The Council will provide us with an action plan on how it will improve complaint handling times.

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