Service improvements

Sheffield City Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Sheffield City Council as a CSV file.

  • Sheffield City Council (22 013 386)

    Category: Children's care services Date: 06-Jul-2023

    Summary

    Mr X complained the Council failed to investigate his complaints - about the Child in Need plan and the social worker appointed to his children - under the children’s statutory complaint process. The Council is at fault for failing to investigate the concerns under the correct complaints process. The Council will apologise, carry out an investigation under the statutory complaint process and take action to prevent reoccurrence.

    Service improvements

    The Council has agreed to remind staff of the complaint process and procedures.

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