Service improvements

Sheffield City Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Sheffield City Council as a CSV file.

  • Sheffield City Council (24 005 127)

    Category: Adult care services Date: 04-Feb-2025

    Summary

    The Council’s contracted care agency, Hallam24 Healthcare, failed to provide adequate home care to Mrs C. The Council also delayed carrying out a care review and informing her daughter, Miss B of the outcome of its safeguarding investigations. The Council was at fault for its delays and lack of communication, and for the poor standard of care given to Mrs C. Because of the fault, Mrs C suffered a lack of care, and it caused uncertainty, stress and worry to Miss B. The Council has agreed to apologise to Miss B, make a symbolic payment, issue staff briefings and provide staff training.

    Service improvements

    The Council will issue a staff briefing to remind Council and Hallam24 Healthcare staff, where relevant, of the importance of:•reassessing and completing reviews of care plans in a timely manner;•following care plans; and•raising concerns about care plan tasks when necessary to avoid tasks being uncompleted.This will help to ensure all care needs of service users are met and reviewed in a timely manner, without delay.The Council will provide staff training about good communication when making and communicating decisions to service users. This will help to ensure clarity and avoid confusion when the Council is making and communicating decisions to service users.

  • Sheffield City Council (23 015 273)

    Category: Adult care services Date: 29-Oct-2024

    Summary

    Mrs Y complains about how the Council dealt with her mother’s National Health Service(NHS) joint package of health and social care and her care charges. There was fault by the Council which caused injustice to Mrs X and Mrs Y. The Council has agreed to remedy the outstanding injustice caused to Mrs Y.

    Service improvements

    By training or other means remind relevant staff of the importance of adhering to the Council’s complaint policy times.

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