Sheffield City Council (21 004 877)

Category: Transport and highways Date: 10-Dec-2021

Summary

Mrs X complained that the Council wrongly decided that a car on her private property was abandoned and removed it. The Council returned the car, and paid Mrs X’s costs. However, Mrs X says she felt she had to dispose of it as she was concerned the Council might take it away again. She says this caused her an injustice as the car had sentimental value and she found the Council’s actions distressing. The Council was at fault and an apology is not sufficient remedy. We have recommended the Council also pay Mrs X a sum to acknowledge her distress.

Service improvements

Sheffield City Council (21 001 107)

Category: Adult care services Date: 04-Jan-2022

Summary

Ms C complained about the way the Council responded when she asked the Council to carry out a needs assessment for her father. She said this caused her distress. We found there was fault with the way the Council eventually carried out the needs assessment. The Council has agreed to apologise for this to Ms C and review the way it plans and carries out (refresher) training for its staff on carrying out such assessments.

Service improvements