Sheffield City Council (25 009 066)

Statement Upheld Antisocial behaviour 29-Mar-2026

Summary: Miss X complained the Council failed to take sufficient action to deal with anti-social behaviour and noise nuisance from her neighbour. She also complained the Council wrongly signposted her to the Housing Ombudsman Service when it issued its final response to her complaint. We find the Council was at fault for its communication with Miss X, which caused her frustration. However, it apologised for the injustice caused when it responded to the complaint. We do not recommend anything further. The Council was also at fault for referring Miss X to the Housing Ombudsman Service. This caused Miss X frustration, and she was put to time and trouble referring her complaint to the wrong organisation. The Council has agreed to apologise to Miss X and implement a service improvement.

Sheffield City Council (25 000 249)

Statement Upheld Disabled children 14-Jan-2026

Summary: The Council has accepted fault in that it did not carry out a parent/carer’s needs assessment as requested by the complainant. The complainant did not consider the Council recognised the avoidable distress which this had caused her and her family. We have recommended a way to remedy that injustice which the Council has accepted. Therefore, we have completed our investigation and are closing the complaint.

Sheffield City Council (24 023 387)

Statement Upheld Domiciliary care 09-Jan-2026

Summary: I find fault in the care provided by a care provider acting on behalf of the Council. The Council has agreed to provide a remedy.

Sheffield City Council (25 001 755)

Statement Upheld Enforcement 07-Jan-2026

Summary: Mr X complained the Council failed to properly investigate or take appropriate enforcement action in relation to breaches of planning permission at a neighbouring property. Mr X also complains the Council has wrongly approved a retrospective planning application and included a planning condition that does not secure its objective. We found the errors and delays in considering and responding to Mr X’s concerns about breaches of planning control are fault. As is the failure to specify the level of obscurity to be retained in the planning condition. These faults have caused Mr X distress and uncertainty. The Council will apologise and make a payment to Mr X.

Sheffield City Council (24 016 347)

Statement Upheld Allocations 06-Jan-2026

Summary: Miss X complains the Council delayed acting on and failed to properly consider her mother’s application for housing in Sheffield. She also complained the Council did not explain its decision properly. We found no fault in the way the Council processed or reached its decisions on her mother’s application. However, there was some fault in its explanation of the housing policy, for which we recommended an apology.

Sheffield City Council (24 019 982)

Statement Upheld Residential care 05-Dec-2025

Summary: There was significant fault on the part of the Council’s commissioned care provider which caused considerable injustice to the late Mr X. The Council has acknowledged the failings by the care provider and overseen service improvements and will now make a payment to acknowledge the distress and anxiety caused to Mr X’s sister Mrs Y.

Sheffield City Council (24 017 244)

Statement Upheld Child protection 30-Nov-2025

Summary: Ms X complains about the way the Council dealt with the care of her children. The Council was at fault for the Investigating Officer failing to consider information when they said they would, failing to clarify at stage three of the complaint procedure its view on whether it could investigate human rights matters, delaying in completing the complaint procedure and delaying in completing some of the agreed remedies. This caused Ms X and her children distress, frustration and uncertainty. The Council has agreed to apologise, make a payment to Ms X and the children, and send us an action plan on how it will improve complaint handling times.

Sheffield City Council (24 019 828)

Statement Upheld Fostering 21-Nov-2025

Summary: Ms X complains about the way the Council dealt with a staying put arrangement. The Council was at fault for failing to explain the financial aspect of the staying put arrangement, poor communication and delaying in making payments. This caused Ms X distress, frustration and uncertainty. The Council has agreed to apologise, make a payment to Ms X and make service improvements.

Sheffield City Council (24 019 564)

Statement Upheld Other 12-Nov-2025

Summary: The Council was at fault for failing to respond appropriately to Mr X’s complaint about its care of him when he was a child. To remedy Mr X’s injustice, the Council will apologise, make a symbolic payment and obtain an assessment of Mr X’s needs.

Sheffield City Council (24 023 339)

Statement Upheld Transport 22-Oct-2025

Summary: The Council failed to properly consider relevant medical information when assessing Mr X’s application for a blue badge. Consequently, Mr X suffered unnecessary worry, stress and inconvenience.