Sheffield City Council (24 021 765)

Statement Upheld Other 16-Apr-2025

Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been to.

Sheffield City Council (24 022 164)

Statement Upheld Other 16-Apr-2025

Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been to.

Sheffield City Council (24 010 548)

Statement Upheld Charging 28-Apr-2025

Summary: Mr X complains the Council failed to provide clear information about charges for his late father’s care, did not properly investigate instances of overcharging and its response to his complaint was significantly delayed. We found there was fault in the information provided. We also found the investigation was not sufficient. We found the complaint response was late and insufficiently detailed. We recommended an apology, a further payment and actions to address the charging concerns Mr X raised.

Sheffield City Council (24 015 190)

Statement Upheld Planning applications 08-May-2025

Summary: Mr X complained about the Council’s decision to approve his neighbour’s planning permission and how it handled the concerns he later raised. We find the Council at fault which caused Mr X distress and uncertainty. The Council has apologised and offered to make a suitable payment to Mr X.

Sheffield City Council (24 009 488)

Statement Upheld Charging 12-May-2025

Summary: Mr X complained that the Council wrongly decided his father, Mr Y, deprived himself of assets for the purpose of reducing his care fees. We found that the Council’s decision was not supported by all the available evidence, and so was fault. That fault caused Mr X and his siblings an injustice for which we have recommended a remedy.

Sheffield City Council (24 011 611)

Statement Upheld Special educational needs 20-May-2025

Summary: Mrs X complained the Council failed to ensure her child received all the provision in their Education, Health and Care Plan. The Council is at fault for failing to ensure Y received the occupational therapy provision in their plan between May 2023 and April 2025. The Council has agreed to apologise to Mrs X and make a payment to acknowledge her frustration and to acknowledge the impact on Y of the missed provision. It has also agreed to issue a reminder to staff to ensure it meets its duty to deliver the provision set out in Education, Health and Care Plans.

Sheffield City Council (24 017 817)

Statement Upheld Allocations 03-Jun-2025

Summary: We have upheld Ms X’s complaint about the Council’s decision to reduce her priority band on its housing register. We asked the Council to remedy the distress and uncertainty caused and it agreed to apologise and make a symbolic payment.

Sheffield City Council (23 021 043)

Statement Upheld Homelessness 26-Jun-2025

Summary: We have found fault with the Council for causing the delays Miss X experienced during her homelessness application process. We are satisfied the Council took reasonable action to put Miss X back in the position she would have been but for the fault. The Council has also dealt with the backlog of cases that caused the delays.

Sheffield City Council (24 021 909)

Statement Upheld Safeguarding 21-Jul-2025

Summary: We have upheld Mr X’s complaint because the Council failed to inform Mr X of the reason to not consider his complaint and did not share the outcome of its safeguarding investigation with him. The Council has now agreed to resolve the complaint by apologising and informing him of the outcome of its safeguarding investigation.

Sheffield City Council (24 016 111)

Statement Upheld Private housing 23-Jul-2025

Summary: Ms D complained the Council delayed resolving a leak and removing waste. I have found evidence of fault by the Council including delays and poor communications. I have asked the Council to pay Ms D redress for the fault.