There are 4 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Sheffield City Council (23 013 909)
Statement Upheld Charging 21-May-2024
Summary: Mrs X complained the Council failed to properly respond to a complaint about Mrs Y being overcharged for care. We found there was fault in the monitoring and oversight of the care charges and there was a significant delay in responding to the complaint. However, we found the Council remedied the complaint appropriately.
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Sheffield City Council (24 000 397)
Statement Upheld Parking and other penalties 12-Aug-2024
Summary: We will not investigate this complaint about the Council’s handling of the enforcement process and associated communications regarding a penalty charge notice. The Council has already taken appropriate action in response to the complaint and an investigation by the Ombudsman is unlikely to achieve much more for the complainant.
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Sheffield City Council (24 007 094)
Statement Upheld Other 05-Mar-2025
Summary: We will not investigate Mrs X’s complaint the Council incorrectly advised her child’s school how to record their absence. The Council has fully upheld the complaint, apologised and made service improvements. Further investigation would not lead to a different outcome.
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Sheffield City Council (24 021 245)
Statement Upheld Council tax 25-Mar-2025
Summary: We will not investigate this complaint about Council tax enforcement because the matter has been remedied.