Sheffield City Council (20 013 929)

Statement Upheld Council tax 29-Apr-2021

Summary: We will not investigate this complaint about a Council error involving the complainant’s council tax. This is because the Council has offered a fair and proportionate remedy.

Sheffield City Council (20 000 997)

Statement Upheld Safeguarding 16-Aug-2021

Summary: Mr G says a care company providing care on behalf of the Council, Direct Health Ltd, neglected his grandmother, Mrs C, for 14 months. He says the Council failed to notice the neglect, failed to investigate his safeguarding concerns then tried to cover up its own and the care company’s failures. He says this caused Mrs C and him injustice in that Mrs C suffered health problems because of the poor care and their relationship was affected. He also complains about an inadequate complaint response. The Council was at fault for the poor care provided by the care company, for failing to investigate a safeguarding concern and for a failure to deal promptly with Mr G’s complaint. However, the Council has already refunded some fees and apologised so no further remedy is required.

Sheffield City Council (21 009 356)

Statement Upheld Transport 10-Mar-2022

Summary: Mr F complains about the Council’s decision to refuse his application for a blue badge. Following contact from the Ombudsman the Council reviewed Mr F’s case and has now issued him with a badge. We are satisfied this remedies the injustice he was caused.