Sheffield City Council (17 004 913)

Report Upheld Highway repair and maintenance 18-Sep-2020

Summary: Mr G complained about the removal of street trees from his road as part of the Council’s ‘Streets Ahead’ programme of works delivered by its contractor, Amey Hallam Highways plc.

Sheffield City Council (18 004 957)

Report Upheld Special educational needs 25-Sep-2020

Summary: Miss B complains about the Council’s provision for her son G’s education and Special Educational Needs (SEN) between September 2014 and September 2019.

Sheffield City Council (20 002 945)

Statement Upheld Covid-19 12-Feb-2021

Summary: Mr B complained the Council did not carry out his son’s school admissions appeal correctly. Mr B complained the Council did not give his son a place at the same school as his sibling and this caused the family distress and inconvenience. The Council delayed sending notice of the hearing but there was no fault with the hearing itself. The Council’s fault did not cause Mr B significant injustice.

Sheffield City Council (19 020 813)

Statement Upheld Assessment and care plan 15-Feb-2021

Summary: Ms X complained the Council delayed providing a care package for her adult son. The Council was at fault. It took too long, failed to properly consider whether to award transport costs, failed to review the plan and inappropriately questioned a prospective personal assistant as part of the process. It has agreed to apologise and make payments to Ms X and her son to acknowledge the frustration and distress this caused. It has also agreed to review the care package.

Sheffield City Council (20 004 908)

Statement Upheld Transport 24-Feb-2021

Summary: There is evidence of fault in this complaint. The Council failed to undertake an adequate assessment of Mrs X’s mobility in considering her application for a renewal of a concessionary travel pass.

Sheffield City Council (20 007 278)

Statement Upheld School admissions 05-Mar-2021

Summary: Mr D complains about an unsuccessful admissions appeal. We uphold the complaint, there is fault with the way the appeal was conducted by the panel members. This causes uncertainty as the outcome of the appeal might otherwise have been different. The Council has agreed to arrange and hold a fresh appeal.

Sheffield City Council (19 015 370)

Statement Upheld Assessment and care plan 08-Mar-2021

Summary: The Ombudsmen find there was an extensive avoidable delay in the Council assessing two young adults’ needs and producing a support plan for their care at home. This situation caused their mother significant avoidable stress which is an injustice. The Council has agreed to apologise, make a payment to recognise the injustice and to take steps to learn from the case and prevent recurrences.