Sheffield City Council (20 000 960)

Statement Closed after initial enquiries Other 29-Jul-2020

Summary: Ms X complains about how the Council dealt with her complaint that a Council officer shared information she had asked to be kept private. Ms X has experienced delay and difficulties in obtaining responses. The Ombudsman will not investigate the Council’s handling of Ms X’s complaint as a stand-alone matter as Ms X is not caused significant injustice from this.

Sheffield City Council (19 005 588)

Statement Upheld Other 30-Jul-2020

Summary: Mr Y complained the Council failed to meet his brother Mr X’s needs due to the inadequacy of his current supported living accommodation and it failed to deal with the disruptive behaviour of another tenant. Any concerns Mr Y has about the current accommodation are matters for the housing association and are outside the Ombudsman’s jurisdiction. The Council is not at fault for the way it is meeting Mr X’s needs. It has taken action to address the concerns about the other tenant’s behaviour and is not at fault. It is at fault for failing to review Mr X’s care plan. It has agreed to do so now.

Sheffield City Council (20 001 388)

Statement Closed after initial enquiries Highway repair and maintenance 06-Aug-2020

Summary: Mr X complains the Council refuses to resurface his road which he says needs repair. The Ombudsman will not investigate this complaint. It is reasonable to expect Mr X to use his right to go to court to require the Council to repair the road.

Sheffield City Council (19 020 230)

Statement Not upheld Street furniture and lighting 07-Aug-2020

Summary: Mr F complains about light intrusion caused by an LED streetlight outside his home. The Ombudsman has found no fault by the Council.

Sheffield City Council (19 016 499)

Statement Not upheld Street furniture and lighting 10-Aug-2020

Summary: Mr J complains about light intrusion caused by the replacement of the streetlight outside his home with an LED light. The Ombudsman has found no fault by the Council.

Sheffield City Council (20 001 566)

Statement Closed after initial enquiries Trees 12-Aug-2020

Summary: The Ombudsman will not investigate this complaint that the Council pruned a hedge at the back of the complainant’s property without giving him an opportunity to do the work. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.

Sheffield City Council (20 000 517)

Statement Closed after initial enquiries Allocations 19-Aug-2020

Summary: A man complained that the Council unfairly reduced his priority on its Housing Register after he refused an offer of accommodation, and that it unreasonably made bids on his behalf for unsuitable properties. But the Ombudsman will not investigate this complaint. This is because the Council has offered to review the man’s housing priority again, and it is unlikely we could achieve a better outcome for him than that. There is also no sign of fault by the Council regarding other matters in the man’s case.

Sheffield City Council (19 018 849)

Statement Upheld Homelessness 28-Aug-2020

Summary: Mr K complains about how the Council has dealt with his housing situation. During my investigation, the Council has found that its files do not show how it considered all the information available to it and so it will review Mr K’s case and if he is entitled to more priority, it will backdate this. This is a reasonable way to settle this complaint.

Sheffield City Council (20 002 758)

Statement Upheld Charging 15-Sep-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s funding of his mother-in-law’s care and the care provider’s failure to respond to his correspondence. This is because the Council has provided a suitable remedy for the complaint.

Sheffield City Council (17 004 913)

Report Upheld Highway repair and maintenance 18-Sep-2020

Summary: Mr G complained about the removal of street trees from his road as part of the Council’s ‘Streets Ahead’ programme of works delivered by its contractor, Amey Hallam Highways plc.