Sheffield City Council (17 004 913)

Report Upheld Highway repair and maintenance 18-Sep-2020

Summary: Mr G complained about the removal of street trees from his road as part of the Council’s ‘Streets Ahead’ programme of works delivered by its contractor, Amey Hallam Highways plc.

Sheffield City Council (18 004 957)

Report Upheld Special educational needs 25-Sep-2020

Summary: Miss B complains about the Council’s provision for her son G’s education and Special Educational Needs (SEN) between September 2014 and September 2019.

Sheffield City Council (19 013 304)

Statement Not upheld Planning applications 12-Feb-2021

Summary: Mr X complains about the way the Council handled a planning application on a site to the rear of his house. He said this resulted in the development being built too close to his boundary and resulted in a loss of privacy for him and his family. The Council followed correct planning procedure in line with national legislation and its own policies. We have completed our investigation and have found no fault with the Council’s action.

Sheffield City Council (20 002 945)

Statement Upheld Covid-19 12-Feb-2021

Summary: Mr B complained the Council did not carry out his son’s school admissions appeal correctly. Mr B complained the Council did not give his son a place at the same school as his sibling and this caused the family distress and inconvenience. The Council delayed sending notice of the hearing but there was no fault with the hearing itself. The Council’s fault did not cause Mr B significant injustice.

Sheffield City Council (20 010 034)

Statement Closed after initial enquiries Special educational needs 12-Feb-2021

Summary: We will not investigate Mrs X’s complaint about special educational needs provision for her adult son, Mr Y. The last correspondence with the Council was more than 12 months ago and there is no good reason to investigate the matters complained of now.

Sheffield City Council (19 020 813)

Statement Upheld Assessment and care plan 15-Feb-2021

Summary: Ms X complained the Council delayed providing a care package for her adult son. The Council was at fault. It took too long, failed to properly consider whether to award transport costs, failed to review the plan and inappropriately questioned a prospective personal assistant as part of the process. It has agreed to apologise and make payments to Ms X and her son to acknowledge the frustration and distress this caused. It has also agreed to review the care package.

Sheffield City Council (20 010 227)

Statement Closed after initial enquiries Planning applications 16-Feb-2021

Summary: We will not investigate Mr and Mrs X’s complaint about the Council’s consideration of and decision on their neighbour Mr A’s planning application for a rear extension. There is not enough evidence of fault by the Council which would have affected the planning outcome to warrant an investigation. We will not investigate Mr and Mrs X’s complaint about delay in the Council’s internal complaint handling because we would not do so in isolation from the core issue which gave rise to the complaint.

Sheffield City Council (20 010 760)

Statement Closed after initial enquiries Highway repair and maintenance 17-Feb-2021

Summary: We will not investigate how the Council has resurfaced the pavement outside the complainant’s home. We are unlikely to find evidence of fault by the Council causing the complainant significant injustice.

Sheffield City Council (20 001 616)

Statement Not upheld Charging 24-Feb-2021

Summary: The Council considered all the relevant information about the disposal of Mrs X’s property before it reached a decision that she should pay her own care charges. It considered Mrs Y’s appeals properly.

Sheffield City Council (20 004 908)

Statement Upheld Transport 24-Feb-2021

Summary: There is evidence of fault in this complaint. The Council failed to undertake an adequate assessment of Mrs X’s mobility in considering her application for a renewal of a concessionary travel pass.