There are 2 results (please note that to maintain confidentiality, we do not publish all our decisions)
-
Sandwell Metropolitan Borough Council (23 021 078)
Statement Upheld Charging 15-Sep-2024
Summary: Mrs Z, on behalf of her father Mr X, complained the Council allowed a debt to accrue for adult social care services. The Council accepts fault in its failure to communicate with Mr X about the unpaid domiciliary care charges and allowing them to accrue to over £9,000. The Council has already taken action to provide a suitable remedy for this complaint.
-
Sandwell Metropolitan Borough Council (24 009 418)
Statement Upheld Charging 11-Dec-2024
Summary: We will not investigate Ms X’ complaint about the Council’s incorrect advice about the cost of her mother, Mrs Y’s care. The Council has apologised, offered £500 to remedy the injustice caused and taken steps to prevent recurrence of the fault. Further investigation would not lead to a different outcome.