Case Ref: 22 011 420 Category: Adult care services Sub Category: Assessment and care plan

• The Council will provide evidence of the staff ‘learning’ undertaken following the failure to consider all available options to facilitate a hospital discharge in May 2022.
• The Council will provide evidence of the action taken (supervisions and agenda items) to ensure amendments to packages of care are only made following a proportionate review or reassessment.
• The Council will provide evidence of the actions taken to ensure all relevant parties, and particularly Lasting Power of Attorneys, are consulted during all assessment and support planning decisions, unless dictated otherwise by the service user.

Case Ref: 22 003 061 Category: Planning Sub Category: Enforcement

• issue a reminder to its planning enforcement officers of the procedures and timescales in its planning enforcement policy for the investigation of reports of planning control breaches
• review its process for monitoring the progress of investigation of reports of planning control breaches and their completion within the required timescales.

Case Ref: 21 017 403 Category: Education Sub Category: Special educational needs

• the Council will:consider adding a timeframe for decisions regarding whether the Council has a duty to provide alternative education under s19 to avoid draft and delay for pupils out of school.

Case Ref: 21 016 916 Category: Education Sub Category: School admissions

• the Council should: share this decision with its Education Service;
• review its procedures for cases where a child is not attending school because of issues with a school place
• consider what changes should be made to ensure oversight of cases involving different teams within its Education Service;
• issue guidance to relevant officers about the circumstances in which they should consider the Council’s duties to arrange alternative provision under section 19, or intervene under section 437, and the procedure for considering these duties and recording decisions.

Case Ref: 21 010 556 Category: Benefits and tax Sub Category: Council tax

• Share the learning from this complaint with council tax staff to ensure similar problems do not occur again

Case Ref: 20 011 259 Category: Benefits and tax Sub Category: Council tax

• Update guidance provided to staff

Case Ref: 20 008 975 Category: Education Sub Category: Special educational needs

• The Council will review its Special Educational Needs arrangements to ensure decisions comply with statutory timescales.

Case Ref: 20 007 918 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to share the lessons learned with staff within its adult social care department.

Case Ref: 20 005 197 Category: Children's care services Sub Category: Child protection

• provide evidence it has shared a copy of this decision with complaint managers to capture learning from it and reminded staff they should follow the statutory complaints procedure.
• provide evidence it has reviewed the way it explains the position about consent to social workers’ access to a child and medical examinations to parents and guardians.