Service improvements

Rushmoor Borough Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Rushmoor Borough Council (22 017 756)

Category: Housing Date: 12-Mar-2024

Summary

Mr X complained the Council failed to take proper action following his reports of health hazards at his privately rented property. The Council failed to tell Mr X of its decision. The Council will apologise and act to prevent reoccurrence.

Service improvements

The Council will consider drafting a specific policy outlining the process for assessing the condition of residential buildings and enforcing standards. This should be in line with the Housing Act 2004 and the Housing Health and Safety Rating system guidance. Including guidance on how to record decisions of the category of hazard identified, the decision to take formal or informal action and keeping tenants informed

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