Service improvements

Runnymede Borough Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Runnymede Borough Council as a CSV file.

  • Runnymede Borough Council (24 015 799)

    Category: Housing Date: 22-May-2025

    Summary

    Mr Y complained how the Council handled Mr X’s homelessness after a fire at his home. He says the Council failed to take appropriate action in line with homelessness legislation. We find the Council was at fault for its delay in taking a homeless application from Mr X and its failure to offer interim accommodation. This meant Mr X had to live in unsuitable accommodation. The Council has agreed to our recommendations to make a payment to Mr X and implement service improvements.

    Service improvements

    The Council will provide training or guidance to relevant staff to ensure they are aware of the low duty to make inquiries when someone contacts the Council seeking accommodation or help to obtain accommodation and gives ‘reason to believe’ they ‘may be’ homeless or threatened with homelessness within 56 days.The Council will provide training or guidance to relevant staff to ensure they are aware of the duty to provide interim accommodation for an applicant and their household if the Council has reason to believe the applicant may be homeless, eligible for assistance and have a priority need.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings