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Runnymede Borough Council (24 015 799)
Statement Upheld Homelessness 22-May-2025
Summary: Mr Y complained how the Council handled Mr X’s homelessness after a fire at his home. He says the Council failed to take appropriate action in line with homelessness legislation. We find the Council was at fault for its delay in taking a homeless application from Mr X and its failure to offer interim accommodation. This meant Mr X had to live in unsuitable accommodation. The Council has agreed to our recommendations to make a payment to Mr X and implement service improvements.