Service improvements

Royal Borough of Windsor and Maidenhead Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Royal Borough of Windsor and Maidenhead Council as a CSV file.

  • Royal Borough of Windsor and Maidenhead Council (21 011 245)

    Category: Housing Date: 11-Jul-2022

    Summary

    The Council’s failure to consider relevant information in deciding Ms X did not qualify to join the housing register was fault. The Council was also at fault for failing to complete a medical needs assessment in line with its allocations policy. The Council has agreed to apologise, pay Ms X £300, reassess Ms X’s application, and take action to improve its service.

    Service improvements

    The Council has agreed to remind relevant staff that any delay completing a review should be communicated to the applicant in advance of the deadline and a new time frame given.

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