Service improvements

Royal Borough of Windsor and Maidenhead Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Royal Borough of Windsor and Maidenhead Council as a CSV file.

  • Royal Borough of Windsor and Maidenhead Council (21 012 194)

    Category: Education Date: 27-Jun-2022

    Summary

    Mrs K complains the Council failed to provide her daughter (Child A), who has special educational needs, a suitable full-time education when she was out of school. We found evidence that supports that Child A was unable to attend school due to her complex needs, and the Council failed to exercise its legal duty to provide alternative education provision. This caused harm to Child A’s educational development and wellbeing and serious distress and uncertainty to Mrs K. Both Child A and Mrs K have suffered an injustice because of the fault identified and the Council has agreed to our recommendations to remedy this.

    Service improvements

    The Council will undertake a full review of the complainant's case. The purposeof the review will consider when the Council should take steps to determine thereasons why a child or young person is not attending school and when it owes aduty under s19 of the Education Act 1989. The Council will review the reasonswhy it failed to properly ensure alternative education provision inthe circumstances and set out measures to be adopted to prevent similaroccurrences in the future. The review will inform feedback and additionaltraining to the Council officers involved in the complaint and those with aresponsibility for supporting children and young people with an EHCP.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings