Royal Borough of Windsor and Maidenhead Council (21 000 108)

Category: Planning Date: 26-Jan-2022

Summary

Mr X complained the Council failed to notify him and consider his amenity before approving a planning application, and that the new business causes excessive noise disturbance which disrupts his family life and the enjoyment of his home. The Council is at fault because it failed to properly consider Mr X’s amenity during the planning process. The Council has agreed to conduct a comprehensive assessment of the noise disturbance and dependent on the results, it will take appropriate action to mitigate or reduce noise disturbance. The Council will also pay Mr X £250 as a symbolic gesture for the time and trouble and distress this matter has caused him and review its procedures.

Service improvements

Royal Borough of Windsor and Maidenhead Council (20 004 733)

Category: Housing Date: 30-Jun-2021

Summary

There was fault by the Council. It took too long to decide that it had a relief duty to help Miss K secure alternative accommodation. It also has not shown that it considered whether the fact that she could not afford her rent meant that she was homeless. However, the impact on Miss K is limited to uncertainty about the Council’s responsibility to her and whether she should get higher priority on its housing register. The Council’s actions to find Miss K alternative accommodation are unlikely to have been very different had it accepted sooner that it owed her a relief duty. I have recommended the Council apologise to Miss K, make a small payment and review her priority on its housing register, as well as review how it might improve its service.

Service improvements