Service improvements

Rochdale Metropolitan Borough Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Rochdale Metropolitan Borough Council as a CSV file.

  • Rochdale Metropolitan Borough Council (24 002 363)

    Category: Adult care services Date: 20-Feb-2025

    Summary

    Mr C complains about delays in adaptations for his father, Mr D. The Council is at fault for failing to properly approve a grant application and in its communication with Mr C. This has resulted in delays in Mr D’s adaptations, and caused Mr C frustration, time and trouble. To remedy the complaint the Council has agreed to make an apology, symbolic financial payment and service improvements.

    Service improvements

    The Council will provide an update on the lessons learnt actions it has agreed to take.

  • Rochdale Metropolitan Borough Council (23 011 518)

    Category: Adult care services Date: 02-Jun-2024

    Summary

    Ms Y complained on behalf of Mrs X about the time taken by the Council to complete adaptations to Mrs X’s home. We have found the Council at fault for delaying completing adaptations to Mrs X’s property. As a result, Mrs X has lived in her home without adaptations she needed. To remedy the injustice caused the Council agreed to apologise, make a financial payment to Mrs X and Ms Y and look at how it could improve its procedures around communication.

    Service improvements

    Provide the Ombudsman with confirmation as to what changes it has made to its communication process for Disabled Facilities Grants, following the review it carried out after this complaint.

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