Service improvements

Rochdale Metropolitan Borough Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Rochdale Metropolitan Borough Council as a CSV file.

Rochdale Metropolitan Borough Council (22 007 579)

Category: Adult care services Date: 12-Sep-2023

Summary

Mrs X complained the Council commissioned care home, failed to provide her mother, Mrs Y, with appropriate care and support which led to a hospital admission and the Council failed to carry out a safeguarding investigation about this. The care provider was at fault for poor record keeping. The Council was also at fault for poor communication, failure to undertake a formal safeguarding investigation and delays in responding to Mrs X’s complaint. This caused Mrs X and Mrs Y distress, frustration and uncertainty. The Council has agreed to apologise, make a payment and provide evidence it has undertaken further staff training in safeguarding.

Service improvements

The Council has agreed to provide safeguarding refresher training to relevant adult social care staff.

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