Service improvements

Rochdale Metropolitan Borough Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Rochdale Metropolitan Borough Council (21 018 593)

Category: Education Date: 25-Nov-2022

Summary

Mr X complained the Council failed to properly consider his application and appeal for assistance with home to school transport. We find the Council was at fault for failing to adhere to the statutory guidance when considering Mr X’s appeal. However, this did not cause Mr X a significant injustice. The Council has agreed to my recommendation.

Service improvements

The Council should complete its review of its home to school transport policy and write to the Ombudsman explaining how it now complies with the statutory guidance.

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