Service improvements

Rochdale Metropolitan Borough Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Rochdale Metropolitan Borough Council as a CSV file.

  • Rochdale Metropolitan Borough Council (25 010 304)

    Category: Adult care services Date: 19-Jul-2026

    Summary

    Ms X complains the Council failed to properly manage and respond to issues arising between her brother, Mr Y, and another resident at the supported living accommodation they shared.

    Service improvements

    The Council also agreed to circulate learning from this investigation and review its safeguarding procedures to ensure officers appropriately engage with family members and authorised representatives, and share information in a timely manner, with any decision to withhold or redact information properly justified and clearly recorded.

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