Rochdale Metropolitan Borough Council (22 007 579)

Statement Upheld Residential care 12-Sep-2023

Summary: Mrs X complained the Council commissioned care home, failed to provide her mother, Mrs Y, with appropriate care and support which led to a hospital admission and the Council failed to carry out a safeguarding investigation about this. The care provider was at fault for poor record keeping. The Council was also at fault for poor communication, failure to undertake a formal safeguarding investigation and delays in responding to Mrs X’s complaint. This caused Mrs X and Mrs Y distress, frustration and uncertainty. The Council has agreed to apologise, make a payment and provide evidence it has undertaken further staff training in safeguarding.

Rochdale Metropolitan Borough Council (23 004 568)

Statement Upheld Charging 21-Dec-2023

Summary: Mrs X complains the Council did not assess her daughter Ms Y’s care charge properly. We have not found fault in the Council’s decision making. However, there were significant delays by the Council in advising Mrs X and responding to her complaints. The Council has agreed our remedy.

Rochdale Metropolitan Borough Council (22 001 690)

Statement Upheld Private housing 05-Feb-2024

Summary: Miss X complains about the Council’s handling of her concerns about disrepair in her privately rented property from December 2021 to May 2023, when she moved out. The Council was at fault for not taking formal enforcement action against the landlord when it identified category 1 hazards in the property, which caused injustice. The Council’s determination the landlord’s eviction attempt was not retaliatory was unclear but did not cause Miss X significant injustice. The Council has agreed to apologise and make a payment to Miss X. It will also share this decision statement with relevant staff to reinforce the recent training it has already completed.