Going forward, the Council should set up a process where no monies received from its finance team will be processed until the parking team has completed an assessment on a case, to help ensure that PCNs will not be deemed paid if a challenge has accompanied a payment made. Any monies paid from a payment card will similarly be refunded if accompanied by a challenge and will be further requested, if necessary, when a challenge has been responded to.The Council will also place a notice on its website advising residents that if they have historically challenged and paid a PCN at the informal stage and have not had the opportunity to go to the Traffic Penalty Tribunal, they can take their case to the Ombudsman.