Service improvements

Reigate & Banstead Borough Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Reigate & Banstead Borough Council as a CSV file.

  • Reigate & Banstead Borough Council (22 011 858)

    Category: Housing Date: 02-Apr-2023

    Summary

    Ms B complained about the way the Council dealt with her housing application when she provided evidence of her worsening circumstances due to anti-social behaviour. We found fault in the actions of the Council. The Council has agreed to backdate Ms B’s Band B priority to 26 September 2022, pay her £150 for her time and trouble and improve its procedures for the future.

    Service improvements

    The Council has agreed within three months of the date of my final decision, to:• review its procedures for dealing with reviews about housing allocation decisions to ensure review decisions are accurate, contain reasons and provide a right of review where appropriate; and • remind staff that when information is received indicating a change of circumstance that further enquiries should be made of the applicant to ensure full information about their situation is obtained.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings