Service improvements

Reigate & Banstead Borough Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Reigate & Banstead Borough Council as a CSV file.

  • Reigate & Banstead Borough Council (21 008 051)

    Category: Adult care services Date: 08-May-2022

    Summary

    Mr B says the Council did not give him full information about funding for a disabled facilities grant and refused to award the grant when he began the works even though they had been incorrectly informed and the works had not been completed. There is no fault in how the Council handled the grant application. Incorrect information was included in the Council’s responses to the complaint which did not affect the overall decision on the case. A reminder to officers is satisfactory remedy.

    Service improvements

    The Council should send a memo to officers dealing with disabled facilities grants and Millbrook Healthcare Ltd to remind them that the law allows the Council to award a discretionary grant if works have started but not been completed before the application was approved where the Council considers there are good reasons for doing so.

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