Case Ref: 22 012 399 Category: Children's care services Sub Category: Other

• The Council should remind its staff of the importance of considering and responding to requests for reasonable adjustments to how it communicates

Case Ref: 21 012 625 Category: Planning Sub Category: Enforcement

• The Council will remind complaint handling staff of the need to provide evidence based reasons for their decisions.

Case Ref: 21 007 960 Category: Children's care services Sub Category: Disabled children

• Remind staff to adhere to the timeframes in the children’s statutory complaints process.
• Consider issuing notification/decision letters to parents to clarify provision agreed as part of Child in Need meetings.

Case Ref: 19 018 436 Category: Children's care services Sub Category: Friends and family carers

• The Council agreed to carry out an audit of 15% of special guardians who, between 2016 and 2019, had their Special Guardianship Allowance stopped after the initial three year period. The Council will check whether these special guardians were given a financial means test prior to their Special Guardianship Allowance being stopped. In those cases where the Council did not carry out a financial means test, it will do so now to ensure the special guardian did not miss out on any Special Guardianship Allowance they were entitled to.

Case Ref: 19 006 817 Category: Education Sub Category: School transport

• The Council has agreed to provide the Ombudsman with an update of the review of its home to school transport policy.