Case Ref: 24 019 078 Category: Adult care services Sub Category: Direct payments

• The Council will complete the review of its direct payment procedures and ensure the new procedures comply with the relevant law and statutory guidance.
• The Council will provide training on its new direct payment process to all relevant staff.

Case Ref: 22 012 399 Category: Children's care services Sub Category: Other

• The Council should remind its staff of the importance of considering and responding to requests for reasonable adjustments to how it communicates

Case Ref: 21 012 625 Category: Planning Sub Category: Enforcement

• The Council will remind complaint handling staff of the need to provide evidence based reasons for their decisions.

Case Ref: 21 007 960 Category: Children's care services Sub Category: Disabled children

• Remind staff to adhere to the timeframes in the children’s statutory complaints process.
• Consider issuing notification/decision letters to parents to clarify provision agreed as part of Child in Need meetings.