Reading Borough Council (23 009 873)

Statement Upheld Special educational needs 20-Oct-2024

Summary: Ms C complained about the Council’s handling of her daughter’s (X) Education, Health, and Care needs assessment and the provision she received when she was unable to attend her school placement. The Council apologised to Ms C for its failure to provide X with alternative provision for a five-month period and made payment to remedy the injustice it caused. We found the Council’s remedy was appropriate, and there was either no fault on other matters complained about, or we could not consider these as Ms C exercised her appeal rights to a tribunal about the same or linked matters.

Reading Borough Council (24 017 555)

Statement Upheld Allocations 14-Mar-2025

Summary: We will not investigate this complaint about the way the Council processed the complainant’s housing application. This is because the Council offered a fair remedy and there is not enough remaining injustice to require an investigation.