Plymouth City Council (25 006 391)

Statement Upheld Council tax support 11-Sep-2025

Summary: We will not investigate this complaint about Mrs X’s council tax support and housing benefit claims. This is because the Council has provided a satisfactory remedy and there is not enough remaining injustice to require an investigation.

Plymouth City Council (23 013 813)

Statement Upheld Assessment and care plan 16-Sep-2025

Summary: Mrs X complained on behalf of the Y family that Plymouth City Council and Livewell Southwest did not put support in place, recommended by an independent social worker. We consider they missed opportunities to consider Miss Y’s ability to make decisions about her support. The Council delayed arranging a review of Miss Y’s direct payment. Also, Livewell significantly delayed Miss Y accessing occupational therapy, and speech and language therapy. Those faults caused Miss Y and her family uncertainty, anxiety and frustration. The Council and Livewell have agreed to apologise and take action to remedy their injustice.

Plymouth City Council (24 013 399)

Statement Upheld Assessment and care plan 22-Sep-2025

Summary: Mrs X complains about the way Plymouth County Council, Livewell Southwest and NHS Devon discharged her father, Mr Y, from hospital. We uphold her complaint. We found fault with the way Mr Y’s discharge was handled. As a result, Mrs X has experienced distress and uncertainty. The organisations have agreed to apologise to Mrs X, make systemic improvements and pay a financial remedy.

Plymouth City Council (24 018 235)

Statement Upheld Antisocial behaviour 22-Oct-2025

Summary: Miss X complained about the Council’s response to her reports of noise, anti-social behaviour and light nuisance from a nearby business. We have found the Council at fault in wrongly closing Miss X’s original report but consider the action it has already taken provided a suitable remedy to Miss X. The Council has also agreed further action to avoid a reoccurrence.

Plymouth City Council (24 021 532)

Statement Upheld Special educational needs 05-Nov-2025

Summary: Mrs X complained the Council delayed carrying out a review of her son’s Education, Health and Care Plan and incurred delays after the review was held. Mrs X also complained the Council failed to ensure her son received educational provision when he was unable to attend school. She says the Council’s actions caused avoidable distress to her and her son. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy to Mrs X.

Plymouth City Council (24 016 097)

Statement Upheld Other 12-Nov-2025

Summary: The Council was at fault for delaying an increase to
Miss X’s package of care, and for failing to properly respond to her request for a new social worker. It has agreed to apologise and to make a symbolic payment to recognise her injustice.

Plymouth City Council (25 000 274)

Statement Upheld Special educational needs 12-Dec-2025

Summary: Mrs Y complains about delays in finalising and issuing her child’s Education, Health and Care Plan. She says her child missed important provision and the Council did not arrange any alternative provision during the period of delay. Some parts of the complaint are outside of our jurisdiction because Mrs Y appealed to the Tribunal. There are also matters which are closely connected with the appeal. For the parts of the complaint within our jurisdiction, the Council has agreed to make a symbolic payment of £600 and will share a copy of its service improvement plan.

Plymouth City Council (25 002 447)

Statement Upheld Special educational needs 12-Dec-2025

Summary: Mrs X complained the Council delayed completing an annual review, failed to ensure her son received full-time education and failed to respond to her communications and complaint. The Council delayed completing the annual review, failed to consider the level of education available to Mrs X’s son, delayed responding to her complaint and failed to address the concerns she raised. That caused Mrs X distress, delayed her appeal rights and caused her some uncertainty. An apology, payment to Mrs X and guidance to officers is satisfactory remedy.

Plymouth City Council (25 015 097)

Statement Upheld Safeguarding 04-Mar-2026

Summary: We will not investigate this complaint about adult safeguarding. The Council considered the safeguarding referrals but did not let the complainant know the outcome. It has apologised for that, which is satisfactory action. It is unlikely we would add anything further or reach a different outcome.

Plymouth City Council (25 016 806)

Statement Upheld Charging 10-Mar-2026

Summary: Mr X complains about delays by Plymouth City Council, Livewell Southwest and NHS Devon Integrated Care Board in relation to his request for backdated care payments. We have upheld Mr X’s complaint because the organisations have agreed to take appropriate actions to resolve matters.