Case Ref: 22 013 912 Category: Children's care services Sub Category: Child protection

• The Council will amend any policy or protocol document to ensure it correctly states when Stage Two timescales start within the statutory complaints process; when it is requested in writing. This change should be sent to all staff involved in this procedure.

Case Ref: 22 013 701 Category: Adult care services Sub Category: Charging

• The Council will draw up an action plan to address the following concerns: record keeping, recording the time and duration of care calls accurately and tailoring care plans to individual needs.
• The Council will update the action plan to include a summary of improvements made by the Care Provider following input from its Quality Improvement Team.
• Ensure officers involved in the Council’s complaint response have received training on how to draft complaint responses and provide a copy of the training material.
• Ensure the Quality Improvement Team has completed training referred to in the Council’s enquiry response and provide copies of the training material

Case Ref: 22 012 848 Category: Education Sub Category: Alternative provision

• The Council will ensure all front-line Special Educational Needs staff and their managers review our FocusReport “Out of school, out of sight?” of July 2022.
• The Council will provideus with the details of how it monitors education of children whoare out of school.

Case Ref: 22 012 000 Category: Education Sub Category: Alternative provision

• The Council has agreed to remind relevant staff of the Council's duties under lar and guidance to provide alternative provision when a child of statutory school age is out of school for health or other reasons. The Council should consider sharing a copy of our focus report Out of School....Out of sight? and this final decision with the reminder.
• The Council has agreed to remind relevant staff to ensure they obtain EHCP review documentation, issue notices within timescales, approach school settings in good time, consult professionals in good time, issues the EHCP within timescales and keep young people and parents informed.
• The Council has agreed to ensure relevant staff are made aware of the importance of making and keeping clear and accurate records of their decision making in respect of personal budget requests.

Case Ref: 22 011 357 Category: Education Sub Category: Alternative provision

• The Council has agreed to review its procedures for children out of school to ensure it carries out regular reviews of children it knows are missing in education. This is to ensure it takes timely, appropriate action to support the child back into education without delay or to consider whether it is appropriate to offer alternative provision.
• The Council has agreed to remind relevant staff to respond to complaints in a timely manner in line with its complaint handling policy.

Case Ref: 22 010 056 Category: Education Sub Category: Alternative provision

• The Council has agreed to remind relevant staff of the need for child protection enquiries to be concluded when started and the importance of speaking to children alone to seek their views.
• The Council failed to complete one of its child protection enquiries for the children in this case and did not consult sufficient health professionals during its child protection proceedings. It has agreed to review what caused the Council to drift and act indecisively with regards to whether it enforced attendance or re-considered the suitability of the education being provided to the children.

Case Ref: 22 009 052 Category: Education Sub Category: Special educational needs

• The Council has agreed to consider how it manages its internal process for altering names of service users who have gone through gender transition to ensure it does not inadvertently disclose sensitive information.
• The Council should ensure staff who may deal with sensitive information about transgender children are adequately trained on how to do so to avoid inadvertently disclosing a persons gender information who would not otherwise need to be aware of this information.

Case Ref: 21 005 436 Category: Adult care services Sub Category: Assessment and care plan

• The Council will introduce a policy, clarifying communication principles when providing social care services to people for whom others hold a Lasting Power of Attorney.

Case Ref: 22 006 291 Category: Education Sub Category: Special educational needs

• The Council has agreed to share this decision with all staff dealing with EHCPs to remind them of the need to follow statutory time limits and of the importance of keeping accurate and contemporaneous records.
• The Council will review its monitoring systems for annual reviews and for issuing final amended final EHCP's to avoid similar fault in the future.

Case Ref: 22 000 739 Category: Education Sub Category: Special educational needs

• The Council will remind all Special Educational Needs case officers and their managers of:the Council's non-delegable duty to ensure all the special educational provisions included in a child's Education and Health Care plan are delivered;the Council's duties under the Equality Act 2010, how these may arise in cases of children with special educaitonal needs and Education and Health Care plans and what officers should do if they have concerns about schools' discirminatory practices.The Council should provide the evidence of how it mplemented these recommendations with staff.