Service improvements

Nottinghamshire County Council

Showing service improvements between 1 April 2021 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Nottinghamshire County Council as a CSV file.

  • Nottinghamshire County Council (23 015 872)

    Category: Transport and highways Date: 19-May-2024

    Summary

    The Council did not consider Mr B’s request to extend double yellow lines outside his premises, in accordance with its policy. It also failed to consider the policy when Mr B complained to the Council about this. The Council’s failings have left Mr B uncertain that it has properly assessed his request, and put him to additional time and trouble pursuing matters. The Council has agreed a means to remedy the complaint.

    Service improvements

    Share this decision with relevant staff and remind them that they should assess TRO requests in accordance with the policy, and that the complaints process extends to complaints that policies have not been properly applied.

  • Nottinghamshire County Council (21 015 106)

    Category: Transport and highways Date: 09-Nov-2022

    Summary

    Mr C complains the Council is failing to determine definitive map modification applications in a timely way which may adversely affect the available evidence and has caused him unnecessary time and trouble. We have found fault by the Council in failing to meet deadlines set but consider the agreed action of a review of measures to address the backlog of applications provides a suitable remedy.

    Service improvements

    The Council will complete a review of the changes to its Definitive Map Modification Order service to assess the impact of its additional resource and system improvements to ensure this action is effective in helping the Council to reduce the backlog of definitive map modification applications.The Council will report the findings of its review of the changes to its Definitive Map Modification Order service to councillors and seek approval for any additional changes identified as necessary to further reduce the backlog of definitive map modification applications.The Council will provide an update every six months to councillors on its progress in reducing the backlog of definitive map modification applications for the next two years.

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